Frequently asked questions

How can I change address or phone number in Order?

If you wish to change the shipping address or phone number, you can do it through "My Order" section before the products are dispatched. You will see an edit icon on the order detail page. Please note that you cannot change the address once the order is shipped.

How do I check the current status of my order?

 

You can review the status of your orders and other related tracking information by visiting the "My Orders" section. You can instantly see the status of a specific order and all your past orders.

 

  • Once the order is shipped, you can see a button "Track" which will give you more detailed information about your order status.

 

  • If you have placed the user as guest, you can signup/signing using the email through which you have placed the order. You can track the order through the steps mentioned above.

 

  • If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partner take up-to 12 hours to activate the tracking link. Kindly check after the mentioned time frame.

  • Why is my order not showing?

     

    If your most recent order is not showing after successful payment, please be rest assured & try checking the same after 10 minutes.